Baltimore City Department of Public Works (DPW) Director Rudolph S. Chow, P.E., has announced that during the month of February, DPW staff will be attending 50 community association meetings across Baltimore to discuss the new water billing system portal and how to access its features.

DPW’s new web portal allows citizens to view their water usage in daily, or hourly, increments. Knowing how to fully utilize the web portal enables customers to make better decisions when it comes to conserving water, and saving money.

Thousands of citizens have already registered to use the portal and are actively monitoring their usage to detect leaks, dripping faucets, or breaks in the service line or in interior piping that may need a plumber’s intervention. The Department wants to increase use of the portal by as many customers as possible.

“This is a great opportunity for Baltimoreans to learn about this excellent resource,” said Mayor Catherine E. Pugh. “The water billing portal can really make a difference for citizens in tracking their water usage. It is a great tool to manage consumption and to save money through conservation, and through early discovery of leaks and service line breaks.”

The list and dates of these meetings are at the bottom of this release. These meetings are only for members and residents of these particular communities. Additional meetings will be announced for other communities in the coming months.

Any customer in the City who receives a bill for water service may register to view their account at https://waterbillportal.baltimorecity.gov/ or by clicking through on the DPW website, PublicWorks.BaltimoreCity.gov. A YouTube video is also available to guide customers through the process, at https://www.youtube.com/user/BaltimoreDPW. For first time access to the portal customers will need the access code sent to them in the mail. Those who need the code re-sent to them may request it by emailing DPW.Billing@baltimorecity.gov.

Those with even basic computer skills should easily be able to use the portal and access all its features. For those who may need additional guidance, the Department of Public Works is conducting a series of training sessions at various branches of the Enoch Pratt Free Library. These will involve hands-on training. The sessions will all be held between 10 a.m. and 1 p.m. To ensure a time slot we strongly recommend that water customers make an appointment by contacting Mr. Larry Nunley, DPW Community Liaison: 410-396-8966 or Larry.Nunley@baltimorecity.gov.

Upcoming training sessions are as follows:

Saturday, February 18 – Waverly Branch, 400 E. 33^rd Street

Saturday, March 11- Cherry Hill Branch, 606 Cherry Hill Road

Saturday, April 1 - Orleans Branch, 1303 Orleans Street

Saturday, May 6 - Govans Branch, 5714 Bellona Avenue

Saturday, June 3 - Brooklyn Branch, 300 E. Patapsco Avenue

Library computers will be made available at the training sessions so that citizens can familiarize themselves with the new system. The City hopes to train close to 40 residents during each day of training. An appointment for a personal training session is recommended.

Community associations and civic groups are encouraged to contact the Communications and Community Affairs Division at 410-545-6541, if they wish to arrange for a presentation to their organization.

Upcoming updated community meetings: Contact your community association for details.

2/2 - 4X4 Community Association

2/2 - Fallstaff Improvement Association

2/2 - Franklintown Road Improvement Association

2/2 - Gwynns Falls Community Association, Inc.

Update: Westport Neighborhood Association changed to 3/2

2/5 - Harwood Community Association

2/6 - Southeastern Community Relations Council

2/7 - Belair-Edison Neighborhoods, Inc.

2/7 - Robert W. Coleman Community Organization

2/7 - Edmondson Village Community Association

Update: Medfield Community Association - DPW  is not attending this month

2/9 - The New Auchentoroly Terrace Association, Inc.

2/9 - Coldstream-Homestead-Montebello Community Corporation

2/9 - Hampstead Hill Association

2/9 - Park Heights Renaissance

2/9 - Southwest Better Neighborhood Association

2/9 - Upton Planning Committee

2/10 - Lyndhurst Community Association

2/11- WWFF-BOC Neighborhood of Forest Park Association

2/13 - Johnston Square Community Development Corporation

2/14 - Greater Greenmount Community Association

2/14 - Panway Community Association

2/14 - Remington Alliance

2/14 - Seton Hill Association

2/15 - Alliance of Rosemont Community Organizations, Inc. (ARCO)

2/15 - Graceland Park Community

2/15 - Northeast Community Relations Council

2/15 - Southwest Baltimore Sanitation & Safety Task Force

2/15 - Arlington Improvement Associations

2/16 - Armistead Homes Corporation

2/16 - Sharp-Leadenhall Improvement Association

2/18 - Forest Park Good Neighbors

2/20 - BOECEK Neighborhood Association

2/20 - Matthew Henson Neighborhood Association

2/21 - Charles-North Community Association

2/21 - Frankford Improvement Association

2/21- Grove Park Improvement Association

2/21- Mount Vernon - Belvedere Association

2/21 - Upper Fell's Point Improvement Association

Update: Added - 2/22 - Gardenville Neighborhood Association

2/22 - Glen Neighborhood Improvement Association

2/27 - Hampden Community Council

2/27 - Hilltop 4100 Neighborhood Association

2/28 - Cedonia Community Association

Update: Corrected date - 2/28 - Southwestern Community Relations Council