From an initial geographic area of over 1,000 homes, 342 have been referred by BGE to the Baltimore City Government for plumbing services.  Of these, approximately 200 have had a plumber visit to make minor repairs and re-light water heaters, stoves and furnaces. The rest are either being worked on or will be in relatively short order.  The process is that once BGE has completed their work at citizens' residences, they leave behind a notification to let the residents know that a plumber will be visiting their homes. BGE has visited every home, some multiple times.  Plumbers are assigned specific addresses. If a customer is not home when the plumber arrives, a hang tag with the plumber’s telephone number will be left for the customer to arrange entry for the plumber.

It was initially estimated that a plumber would arrive at a home that has received a BGE notice within 24 to 48 hours.  That time has been more than cut in half.

The Customer Care Center at the Samuel Morse Recreation Center at 424 S. Pulaski Street remains open until 8:00 p.m. tonight and on Monday from 8:00 a.m. - 8:00 p.m.  On Tuesday, February 21, additional Human Services personnel will be at this location from 8:30 a.m. until 4:30 p.m. to answer questions from residents and to provide guidance on everything from energy assistance to weatherization.  Residents without heat who feel that they need shelter should visit the center prior to closing so that appropriate assistance can be provided.   Available at this location are:

Meals ready to eat

Water 

Blankets

Comfort Kits

Claim Forms

Health Information

General Support

Citizens are reminded to be careful when using any approved electrical heating devices. Kerosene heaters and gas generators within the home are illegal and extremely dangerous.

For additional information citizens can also call 311.